Shipping policy
Shipping Policy
Last updated: March 12, 2026
Thank you for shopping with Duzekx. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from our store.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, shipments may be delayed slightly. If a significant delay occurs, we will notify you via email.
Shipping Methods and Delivery Times
We offer the following international shipping options:
CJ Fastline
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Delivery time: 7–13 business days
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Shipping cost: € 0.00
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Coverage: Global shipping
CJ Fastline is an economical international shipping method provided through our fulfillment partner.
DHL Official
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Delivery time: 4–7 business days
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Shipping cost: €10.99
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Coverage: Global shipping
DHL Official is a faster premium shipping option with quicker delivery times.
Please note that delivery times are estimated and may vary depending on the destination country, customs processing, or local courier operations.
Order Fulfillment
Orders placed on Duzekx may be fulfilled in two ways:
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Direct fulfillment by Duzekx
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Fulfillment through our logistics partner CJ Dropshipping
This allows us to provide faster global shipping and access to a wider range of clothing and home appliance products.
Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number.
Tracking information may take 1–3 days to update after shipment.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the shipping price unless otherwise stated.
Delays
Delivery delays may occasionally occur due to:
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Customs inspections
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Weather conditions
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Carrier delays
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High seasonal demand
- War Sections
While we work closely with our logistics partners, these factors are outside our control.
Incorrect Address
Please ensure that your shipping address is accurate and complete before placing your order.
If an incorrect or incomplete address is provided, delivery may be delayed or returned to the sender. In such cases, additional shipping fees may apply to resend the order.
Lost or Stolen Packages
Duzekx is not responsible for packages that are lost or stolen after delivery confirmation from the shipping carrier.
If your package appears to be lost during transit, please contact us and we will assist you in opening an investigation with the shipping carrier.
Contact
If you have any questions about your shipment or delivery, please contact us:
Duzekx
De Lagune 2
3823 TS Amersfoort
Netherlands
Email : support.duzekx@gmail.com
Discord : Duzekx
We aim to respond to all inquiries within 24–48 hours.