Privacy policy

Privacy Policy

Last updated: March 12, 2026

Duzekx ("we", "our", or "us") operates this online store and website, including all related content, services, tools, products, and features (the “Services”). Our goal is to provide customers with a secure and convenient shopping experience.

Duzekx sells clothing and home appliance products through our online store. Some products may be fulfilled and shipped through third-party suppliers and logistics partners such as CJ Dropshipping.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, interact with our services, or make a purchase.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we refer to “personal information”, we mean information that identifies you or can reasonably be linked to you.

We may collect the following types of personal information:

Contact Information

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

Payment Information

When you make a purchase, payment details are processed securely through Shopify and its payment providers. We may receive limited payment-related information such as:

  • Payment confirmation

  • Payment method used

  • Transaction details

We do not store your full credit card or payment information.

Order and Transaction Information

  • Products viewed or added to cart

  • Products purchased or returned

  • Order history

  • Wishlist or saved items

Account Information

If you create an account:

  • Username

  • Password

  • Preferences and settings

Device and Technical Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Referring website

  • Pages visited

  • Time spent on our website

Customer Support Communications

If you contact us, we may collect information you provide such as:

  • Emails

  • Support messages

  • Order inquiries

2. How We Collect Information

We collect personal information from several sources:

Directly From You

When you:

  • Place an order

  • Create an account

  • Subscribe to emails

  • Contact customer support

  • Leave reviews or feedback

Automatically Through Our Website

We collect data automatically using:

  • Cookies

  • Pixels

  • Analytics tools

  • Similar tracking technologies

From Service Providers and Partners

We may receive information from third-party services including:

  • Shopify

  • Payment processors

  • CJ Dropshipping (for order fulfillment)

  • Shipping and logistics providers

  • Marketing and analytics partners

3. How We Use Your Personal Information

We use your information to operate and improve our store and services.

Order Processing and Fulfillment

We use your information to:

  • Process and confirm orders

  • Arrange shipping and delivery

  • Provide order updates

  • Manage returns and refunds

Customer Support

We use your information to:

  • Respond to customer inquiries

  • Resolve issues with orders

  • Provide assistance and support

Improving Our Services

We analyze usage data to:

  • Improve website functionality

  • Optimize user experience

  • Develop new products and services

Marketing and Promotions

We may send:

  • Promotional emails

  • Product updates

  • Discounts or special offers

You can unsubscribe from marketing emails at any time.

Age and Restricted Products

While our store offers general products for all customers, certain items are restricted to individuals aged 18 or older. We do not knowingly collect personal data from minors in relation to age-restricted purchases.

Fraud Prevention and Security

We may use your information to:

  • Prevent fraudulent transactions

  • Detect suspicious activity

  • Protect our customers and business

Legal Compliance

We may use personal information to comply with legal obligations or respond to lawful requests from authorities.

4. Sharing Your Personal Information

We may share your personal information with trusted third parties when necessary to operate our business.

Shopify

Our store is powered by Shopify. Shopify processes personal information to support the operation and security of our store.

You can read Shopify’s privacy policy here:
https://privacy.shopify.com

Suppliers and Fulfillment Partners

We may share necessary order details with third-party suppliers and fulfillment partners, such as CJ Dropshipping, to process and ship your order.

Shared information may include:

  • Name

  • Shipping address

  • Phone number (if required by the shipping carrier)

Payment Processors

Payments are processed by secure payment providers through Shopify.

Shipping and Logistics Providers

To deliver your orders we may share information with:

  • Shipping carriers

  • Logistics providers

Marketing and Analytics Providers

We may share limited data with services that help us:

  • Analyze website traffic

  • Display advertisements

  • Improve marketing campaigns

Legal Requirements

We may disclose information if required by law or to:

  • Comply with legal processes

  • Protect our rights

  • Prevent fraud or abuse

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enable website functionality

  • Remember user preferences

  • Analyze website performance

  • Provide personalized advertisements

You can control or disable cookies through your browser settings.

6. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing personal information.

7. Children's Privacy

Our services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children. If we discover that a child has provided personal information, we will delete it promptly.

Parents or guardians who believe a child has submitted personal information should contact us.

8. Security of Your Information

We take reasonable measures to protect your personal information using:

  • Secure servers

  • Encryption technologies

  • Secure payment systems

However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only as long as necessary to:

  • Provide services to you

  • Fulfill orders

  • Maintain legal and accounting records

  • Resolve disputes

  • Enforce our policies

10. Your Rights

Depending on your location, you may have certain rights regarding your personal data.

These may include:

  • Right to access your personal information

  • Right to correct inaccurate information

  • Right to request deletion of your data

  • Right to restrict or object to processing

  • Right to data portability

If you are located in the European Economic Area (EEA) or United Kingdom, these rights are protected under applicable data protection laws including GDPR.

To exercise these rights, please contact us using the details below.

11. International Data Transfers

Your personal information may be transferred to and processed in countries outside your own, including where our service providers operate.

When we transfer personal data internationally, we rely on legal safeguards such as Standard Contractual Clauses or other approved mechanisms.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in our business practices

  • Legal or regulatory updates

  • Improvements to our services

Any changes will be posted on this page with an updated “Last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, you may contact us at:

Duzekx
De Lagune 2
Amersfoort, 3823 TS
Netherlands

Email: support.duzekx@gmail.com

Duzekx is the data controller responsible for processing your personal information under applicable data protection laws.